Things Not Covered under Warranty
We have all watched the
X-Games and know how aggressive these sports are. Snowboarding, Skiing,
Wakeboarding, and Skateboarding are considered to be aggressive and
violent sports in nature. Often times these sports are of very high
impact and stress to the product. Now days,boards sports are involved in
jumping, grinding, bonking, and sliding on rails, trees and more.This
type of activity is very hard on these products and is not covered under
any warranty. Below are more examples of what is not covered under any
circumstances.
1. Excessive scratches and/or gouges.
This
is a tell tale sign that a board was abused. Excessive scratches and/or
gouges on products is the sign of an aggressive rider that is pushing
there product to the limit and grinding on metal rails, rocks, boxes,
stumps, curbs,others running into/over you Etc. Manufacturer’s warranty does not cover this type of damage.
2. Board /Ski on Object Impact
This
is a tell tale sign that a board was abused. When back country riding
off the groomed trail you will often have gouge marks from rocks, dirt
,trees and stumps. Also riding pre or late season when there is rock
exposure and very little snow coverage. The result of this impact is
usually bottom/ base gouges, missing P-Tex, edge bending, or a
separation of your edges away from the board. Manufacturer’s warranty does not cover this type of damage.
3. Board on Board Impact (Head on Collision)
We
have all had that beginner run into us as they were trying to get off
the chair lift. There are many tip to tail collisions when getting on
and off the chair lifts. The easiest way to identify this type of damage
is by the contact marks that are made from someone else’s edges.When
another board runs into you board/ ski it can cause serious damage to
your product including: scratches, bending,
denting, rolling, or the edge completely separating from the board. Manufacturer’s warranty does not cover this type of damage.
4. Nose/Tail Dive Breaks
This
is a common result when jumping and not landing on center. The nose or
tail pitchforks into the snow as your landing and snaps/breaks from high
impact. Boards/skis are not designed to flex this way and as result
will break. This abuse is very easy to identify as breaks are usually above the bindings. Manufacturer’s warranty does not cover this type of damage.
5. Jumping
Damage
as a result of jumping is going to happen.If you like your board/skis
you may want to stay away from the big kicker jumps. Todays advanced board/skis are designed tough and will not break unless under high impact landing on jumps.Manufacturer’s warranty does not cover this type of damage.
6. Boot / Binding Fraying
The
rails on skis and snowboard are tuned to be razor sharp.Tears in boots
are often when other riders run into you. Fraying of your boots/ laces
and bindings is common in the industry. Especially,
in snowboarding when you have to take your back foot out of the binding
to get on the chair lift. Its comfortable and common for people to rest
there board or skis on top of your other boot/binding. This is a great
foot rest but comes with a price.This can cause fraying & ripping of
the laces and tops of boots & bindings. Manufacturer’s warranty does not cover this type of damage.
7. Loose & Lost Parts / Hardware
You
have 48 hours to notify us of any lost of missing parts from your
order. Inspect your items as soon as you receive your shipment. Parts,
hardware, accessories that were lost or have gone missing AFTER
receiving your shipment are not covered. Maintenance is important on all
board/ski sports. Screws and parts will come loose over time and you
are responsible for maintenance. Screws, discs, bolts, straps, and parts
that are lost because of neglect are also not covered. It is important
to tighen and tune your products every time you ride. Manufacturer’s warranty does not cover this type of damage.
8. Normal Wear & Tear
Normal
wear resulting from standard usage that occurs over time. Clear coating
chipping- This is the clear protect layer on top of the snowboard deck
top sheet. This is NOT delamination and is common when you get a few
scratches on your board/skis. Sun fading over time is also common with
most products.Manufacturer’s warranty does not cover this type of damage.
9. Blemished, Seconds & Used
New items sold "AS IS" ,Blemished, Scratch and dent, Seconds. Used items are never under warranty.
All items here are sold as is, in the condition listed..Manufacturer’s warranty does not cover this type of Item.
DAMAGED /MISSING ITEMS/ RETURNS MUST EMAIL:
support@winter-warehouse.com
You must notify us in writing of any
damaged items/ Missing Items within 48 hours of package delivery.
Returns claims will be denied without written notice within the 48 hour
period. After this time period we will have no recourse with the
shipping provider.
Steps for Processing Warranties
All of the items carried by Winter-Warehouse are backed by a one hundred day manufacturer warranty,from the date of invoice receipt. If you are unsure
if your item is still under warranty email us at support@winter-warehouse.com
Step 1. Determine whether your order is within the one hundred day (new items only) time window from date of invoice receipt
Step 2. Determine whether the damage should be covered by warranty. (See Whats not covered Section)
Step 3. Email support@winter-warehouse.com about your warranty and include CLEAR and detailed PICTURES explaining the problem. Blurry pictures will not be accepted.
If
you have any questions, don't hesitate to give us a call. We want to
see you back out on your product as much as you want to use it and try
to get you a response within 48 hours of receiving the product.
Step 4. We will contact you with further instruction.
The
next step varies by manufacturer and we will provide you with all the
details for the next step. If your warranty claim is accepted you will have to ship your product back to us so that we can confirm the warranty with the manufacturer. Return shipping on warranty claims is the responsibility of the buyer.
The manufacturer or Winter-Warehouse will cover new shipping charges on
all items , if approved, replaced or repaired under warranty.
Let us know if you are in a rush and would like to pay extra for express shipping on your warranty return.