Returns, Restocking Fees,  & Exchanges

Exchanges ? :

To make the process painless and go as fast as possible we don't do exchanges. You will just do a straight return of your item if you are still eligible.(follow link below) Then, simply re-order the item you want with our free shipping and, we will ship out ASAP. This is super fast! You wont have to wait for us to get your item back, then ship your new exchange item back to you.

Brand New Items Return Policy:

Any brand new item purchased from Winter-Warehouse may be returned within 30 days of receipt for credit to card (to the card originally used), as long as it is unused, tags attached, and in its original condition.Once an item is used, bindings installed, scratched, soiled it is NOT returnable. Note- We are not responsible for Size, Fit, or color related issues. Its best if you try on the brand you are buying before ordering from us. Note* 20% Restocking Fees and all Shipping Fees to be paid by buyer. Returns shipped without authorization will not be accepted. Refused packages will incur a return shipping fee.

 You must notify us in writing of any damaged items within 48 hours of package delivery. Returns claims will be denied without written notice within the 48 hour period.

Christmas Gift Return Policy-We do extend the 30 day policy for the Holidays on new items. If purchasing as a Christmas gift, you need to email us at support@winter-warehouse.com with "Christmas Gift and order #" In the subject title within 24hours of placing order. Only brand new product purchased from Winter-Warehouse between Nov/1 and Dec/31, may be returned by Jan/ 7th, if you email us, as instructed above within 24 hours. Once we reply to this email your time extension will be valid.

Used / Pre- Owned Items (At time of purchase) 

Return Policy: No Returns on USED Items !

USED Items are sold AS IS, No Returns,  Final sale. This is a used item sold "as used" on our website.  Also note- sometimes the cost of shipping fees inbound & outbound and restocking fees will out weigh the cost of used items. Note- We are not responsible for Size, Fit, Condition, or color related issues. Its best if you try on the brand you are buying before ordering from us.

 You must notify us in writing of any damaged items within 48 hours of package delivery. Returns claims will be denied without written notice within the 48 hour period.

Restocking Cost: 

 Due to the very high cost of shipping and tariffs/ taxes imposed we must charge a 20% restocking fee on all returned items. Please understand without this, we could not stay in business. At the low prices we offer, our profit margins are very low. We are here to help and know that only the best customer service and policies will suffice. Thank you for your understanding.

How soon will I get my refund ?

• The approval process can take 3-5 business days to get approval )Longer during holidays)
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10-14 business days from when we receive item back.
• Note- We can only issue refunds to the same credit you placed your order with. Or we can issue a winter-warehouse.com store credit

Back orders

If an item that you ordered is temporarily out of stock, it will be back ordered.

Back ordered items will be shipped as soon as they become available.

Returns Link Click Below

https://return.clicksit.com/shop/winter-warehouse

DAMAGED /MISSING ITEMS/ RETURNS MUST EMAIL:

support@winter-warehouse.com

You must notify us in writing of any damaged items/ Missing Items within 48 hours of package delivery. Returns claims will be denied without written notice within the 48 hour period. After this time period we will have no recourse with the shipping provider.